Trusted Comfort Advisor

(Sales Advisor) – Plumbing

Full-time, Permanent

Rhyno’s merged with Langille’s Plumbing & Heating in April 2020 to better serve the south shore & surrounding communities. Rhyno’s has a successful 45-year track-record in Heating, Ventilation, Air-conditioning and Refrigeration. More recently, we’ve added Plumbing and Sheet Metal fabrication to better serve our growing list of commercial, residential, industrial, and marine customers.

Rhyno’s focus is to deliver high quality customer service to our residential and commercial customers across our region. From one day installations to multi-phase construction projects, our experienced team is dedicated to ensuring every solution matches our customer needs.

Rhyno’s is looking for a full-time Trusted Comfort Advisor (Sales Advisor) who has experience in plumbing (some HVAC experience preferred but not required) to join our team! Trusted Comfort Advisors are primarily on the road, in the community, and they know what it means to put the customer first. The company counts on the Trusted Comfort Advisors to build strong relationships with the customers and to offer the right solutions to solve the customer’s needs. Trusted Comfort Advisors are expected to represent the company professionally, to educate customers on all the products & services the company offers, to have integrity with their word, and to reliably deliver quality work.

This is an excellent career opportunity for a very personable and energetic person who has the temperament to diplomatically deal with both customers and internal team members in getting the job done.

Responsibilities

Identify customers’ needs and what they value to develop robust solutions for them.
Provide proposals/quotes to customers in a timely manner.
Respond to customer requests & resolve customer issues.
Manage communication channels and ensure customers receive prompt, professional responses.
Update and maintain the CRM at all times to ensure a seamless customer experience.
Be professional and establish customer rapport, encouraging repeat business and promoting the brand while provide a high level of customer service.
Work with Sales & Marketing Manager to identify potential opportunities in our region.
Communicate the Rhyno's brand value with potential customers.
Work with our Technical Specialists to design solutions for larger, more complex proposals.
Meet Sales Targets as aligned on with Sales & Marketing Manager.

Schedule

8am-5pm
Monday-Friday
Occasional evening or weekend
(ie. Home Show Season)

Why work with us?

Collaborative work environment
Competitive pay based on experience
Comprehensive health & dental group benefits plan
Clothing allowance
Group RRSP
Work-vehicle & phone provided

Skills & Qualifications

Previous experience in Plumbing Sales or Operations required
Previous experience in HVAC is preferred but not required
In-depth knowledge of products and their technical applications strongly recommended
Interest in learning emerging technology of the industry
Outstanding customer service skills & ability to build lasting relationships with clients
Highly reliable
Effective listening skills to understand customer’s needs
Strong communication skills (written & verbal), to liaise with office-team and customers
Excellent organizational & time management skills
Attention to detail and high level of accuracy
Ability to adapt to changing work schedules/demands
Must demonstrate a positive and professional demeanor
Possess cultural awareness and sensitivity
A personality that blends well with a fast-paced, goal-driven environment
Able to work both independently and as part of a team
Demonstrate sound work ethics
Effective CRM use to enhance overall customer experience and sales process efficiency
Must have valid driver’s license, be able to provide driver’s abstract, and be willing to travel