Trusted Residential Comfort Advisor

(Sales Advisor)

Full-time, Permanent

Rhyno’s merged with Langille’s Plumbing & Heating in April 2020 to better serve the south shore & surrounding communities. Rhyno’s has a successful 45-year track-record in Heating, Ventilation, Air-conditioning and Refrigeration. More recently, we’ve added Plumbing and Sheet Metal fabrication to better serve our growing list of commercial, residential, industrial, and marine customers.

 

Rhyno’s focus is to deliver high quality customer service to our residential and commercial customers across our region. From one day installations to multi-phase construction projects, our experienced team is dedicated to ensuring every solution matches our customer needs.

 

Rhyno’s is looking for a full-time Trusted Residential Comfort Advisor (Sales Advisor) to join our team! Trusted Residential Comfort Advisors are primarily on the road, in the community, and they know what it means to put the customer first. The company counts on the Trusted Residential Comfort Advisors to build strong relationships with the customers and to offer the right solutions to solve the customer’s needs. Trusted Residential Comfort Advisors are expected to represent the company professionally, to educate customers on all the products & services the company offers, to have integrity with their word, and to reliably deliver quality work.

 

This is an excellent career opportunity for a very personable and energetic person who has the temperament to diplomatically deal with both customers and internal team members in getting the job done.

Responsibilities

  • Identify customers’ needs and what they value to develop robust solutions for them.

  • Provide proposals/quotes to customers in a timely manner.

  • Respond to customer requests & resolve customer issues.

  • Manage communication channels to ensure customers receive prompt, professional responses.

  • Update and maintain the CRM at all times to ensure a seamless customer experience.

  • Be professional and establish customer rapport, encouraging repeat business and promoting the brand while provide a high level of customer service.

  • Work with Sales & Marketing Manager to identify potential opportunities in our region.

  • Communicate the Rhyno's brand value with potential customers.

  • Work with our Technical Specialists to design solutions for larger, more complex proposals.

  • Meet Sales Targets as aligned on with Sales & Marketing Manager

Schedule

  • 8am-5pm

  • Monday-Friday

Why work with us?

  • Collaborative work environment

  • Competitive pay

  • Comprehensive health plan (after 3 months)

  • Group RRSP

  • Company vehicle provided

Benefits:

  • Company car

  • Dental care

  • Employee assistance program

  • Extended health care

  • RRSP match

  • Vision care

Skills & Qualifications

  • Previous experience in Plumbing & HVAC/R Sales or Operations preferred

  • In-depth knowledge of products and their technical applications strongly recommended

  • Superior customer service skills & ability to build lasting relationships with clients in residential sector

  • Effective CRM use to enhance overall customer experience and sales process efficiency

  • Ability to build trust and demonstrate empathy

  • Effective listening skills

  • Excellent spoken, written, and visual presentation skills

  • Excellent interpersonal, stress management, time management & decision-making skills

  • Ability to prioritize, multi-task and have effective organizational skills

  • Attention to detail and high level of accuracy

  • Must be able to solve problems and have an attention for being solutions focused

  • Strong team player with the ability to build relationships across the organization to protect our healthy workplace culture

  • Ability to work independently and be a self-starter

  • Highly motivated, flexible and positive attitude

  • Possess cultural awareness and sensitivity

  • A personality that blends well with a fast-paced, goal-driven environment

  • Demonstrate sound work ethics

  • Must have valid driver’s license and be willing to travel

COVID-19 considerations:

All employees required to wear face-masks in common areas & when 6ft distance isn't possible. Hand sanitizer and disinfecting wipes provided.

If you think you'd be a great fit with us here at Rhyno's / Langille's Plumbing & Heating,
please send your resume to joinourteam@rhynosltd.com