Sales & Marketing Co-ordinator

Full-time, Permanent

Established in Dec 1975, Rhyno’s specializes in heating, cooling, ventilation, refrigeration and plumbing.

 

Rhyno’s is focused on delivering high quality customer service across the south shore and surrounding areas. From one day installations to multi-phase construction projects, our experienced team is dedicated to ensuring every solution matches our customer needs.

 

Our team of Red Seal specialists in HVAC/R, Oil, Gas, Plumbing, and Sheet Metal grows every year. With our mentoring, quality, and safety programs, we are committed to staying at the forefront of our industry.

 

We are currently looking for a hard-working and dependable Sales & Marketing Co-ordinator to join our team.  This role is front & center in the office layout, and, as such, is a pivotal role for generating a positive experience both the customers and the team. The ideal candidate is someone who consistently display a high level of professionalism while delivering superior customer service.

Responsibilities

Sales (70%)

  • Responsible to be the primary person for any sales-related phone calls & inquiries. This person is second to answer, triage & transfer incoming calls after the Receptionist.

  • Oversees the company’s general ‘sales’ email account. Required to respond to inquiries in a timely manner and share as needed any new information from key partners.

  • Expected to confidently educate customers on all the products and services Rhyno’s offers and discuss available options with potential and existing customers.

  • Schedules/books calls for ‘on the road’ sales team through Outlook.

  • Conducts phone-sales & walk-in sales when applicable (for basic installations).

  • Accepts customer’s deposits/payments.

  • Creates Sales Orders in accounting system.

  • Prepares Installation Package for technicians. These include necessary customer paperwork, specifications for the job, pictures of equipment and the site, etc.

  • After the job is complete, sends Welcome Package (including warranty registration) to customers.

  • Registers customer warranties with manufacturer of their equipment.

  • Tracks how sales-leads are progressing through the pipeline and resolve issues as they arise.

  • Acts as the primary customer service contact for customers who have questions about their accounts or our products.

 

Marketing (30%)

  • Oversees the annual marketing calendar in partnership with the Sales & Marketing Manager.

  • Co-ordinates logistics for marketing initiatives (ie. social media campaigns, promotions, etc.).

  • Tracks the results of marketing initiatives (wins, misses & opportunities).

  • Assists with maintaining social media channels (ie. Facebook, Instagram & LinkedIn) with collaboration with Sales & Marketing Manager.

  • Organizes website content (go-between our web-designer, video-content creator and the Sales & Marketing Manager).

  • Participates in marketing events as needed.

Skills & Qualifications

  • University or College Degree or High School with excellent experience

  • Excellent customer service skills

  • Courteous (polite, respectful, considerate in manner)

  • Ability to establish strong healthy relationships throughout the organization to solve issues, move projects forward, always keeping the customer’s best interest at the forefront

  • Impeccable communication skills (verbally & written; phone, email, letter writing, presentations)

  • Ability to handle a dynamic & demanding reception area

  • Has both an appetite (desire) and aptitude (talent) for all things marketing & branding

  • Customer Relationship Management (CRM) experience

  • Microsoft Office (Word, Excel, PowerPoint)

  • Strong attention to detail

  • Excellent time management skills

  • Exceptional multi-tasker

  • Outstanding organizational skills

  • Both a team-player and able to work independently

  • Ability to accept and adapt behaviours based on coaching & feedback

Schedule

  • Monday-Friday; 8am-4:30pm

Why work with us?

  • Collaborative work environment

  • Competitive hourly pay based on experience

  • Comprehensive benefit plan

  • Clothing allowance

  • Group RRSP

COVID-19 considerations:

All employees required to wear face-masks in common areas & when 6ft distance isn't possible.

Hand sanitizer and disinfecting wipes provided.

If you think you'd be a great fit with us here at Rhyno's / Langille's Plumbing & Heating,
please send your resume to joinourteam@rhynosltd.com